FAQ’s
FAQ's
Frequently Asked Questions
- Artwork Submissions
1. Who can submit artwork or designs? We accept artwork and designs for printing from
both businesses and individual customers.
2. How do I submit my artwork or design? Artwork or designs should be emailed to
art@laconicpro.com after submitting your order. Please include your order number in the
subject line.
3. What file formats do you accept? We prefer files in AI, PNG, PDF, or SVG formats.
4. What happens if my file requires editing? Incomplete files that require editing may
delay production. Please ensure all files are complete and proofread before submission.
5. Am I responsible for errors in my artwork? Yes, while we do try to review and proof all
submitted artwork, we are not liable for misspellings or misprints on customer-supplied and
approved artwork.
6. When will I receive a proof of my design? We will provide a proof within 24 hours of
receiving your artwork, except for weekends and holidays. Production will not begin until the proof is approved.
Note: If a RUSH is required, please note it in the email subject line, so we can try to accommodate. RUSH service is not guaranteed and upgrade shipping charges may be charged to accomodate your in-hands date. We will communicate any additional charges up front.
- Refunds and Returns
1. What is your refund policy? We offer refunds or exchanges for items damaged due to
improper packaging or a mistake on our part. Approved refunds will be issued within 5-7 days from approval.
2. How do I report a problem with my order? Please notify us of any issues within 7
days of receipt. Include photo evidence of any damaged items and packaging.
3. Are custom or personalized items eligible for refunds? No, custom or personalized
items are not eligible for refunds or exchanges, except for damages or a mistake on our part.
4. What about errors in approved artwork? Refunds or exchanges are not provided for
missprints or misspellings on approved artwork.
- Shipping
1. How are orders processed and shipped? Orders are processed and shipped as they are
received. Production times vary by item.
2. Do you offer express shipping? Yes, express production or shipping may be available at
an additional cost. Please contact us directly for time-sensitive orders.
3. Will I receive tracking information? Yes, tracking information will be provided once
your order is shipped.
4. What should I do if my order is lost or delayed? Contact us as soon as possible if your
order is lost or delayed.
5. Where do you ship? We ship within the United States and Canada. Unfortunately, we do
not offer international shipping.
- Customer Support
1. How can I contact customer support? You can reach us by email at
info@laconicpro.com or through our website contact form.
2. What are your customer support hours? Our regular support hours are Monday
through Friday, 8am-5pm EST. Please note that delays may occur during busy seasons.
- Accounts and Orders
1. Do I need an account to place an order? No, an account is not required, but we
recommend creating one for tracking purposes.
2. Can I update my shipping information after placing an order? We cannot guarantee
changes to shipping information after an order is placed. Please ensure your shipping
details are accurate when placing your order.
- Payments
1. What payment methods do you accept? We accept all major credit cards and ACH
payments.
2. Do you offer installment payments? No, installment payments are not currently offered.
- Custom Orders
1. Do you offer customized items? Yes, we offer customized items. Please provide as
much detail as possible when placing your order.
2. How do I submit artwork for custom orders? Email your artwork to
art@laconicpro.com with your order number in the subject line after placing your order.
3. Can I cancel or return a custom order? Custom orders are not eligible for
cancellations, refunds, or exchanges.
- Cancellations
1. Can I cancel my order after it is placed? Yes, you have 2 hours to cancel your order
after it is placed. We cannot guarantee cancellations beyond this timeframe.
- Defective or Missing Items
1. How do I report defective or missing items? Report any defective or missing items
within 7 days of receipt. Please include photo evidence of the damaged items and
packaging, if applicable.
2. How will you resolve issues with defective or missing items? We will do everything
we can to correct the issue in a timely manner.
We understand that you have many options, and we appreciate your business. If you have questions about anything related to our processes, products or services, please reach out to us. Our goal is to earn your trust and confidence, and to become your go-to supplier.